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Executive Summary

JKHL Bank is a fictitious Tier 2 bank that over the last several years acquired five smaller regional banks to create a broader geographic presence. JKHL wanted to focus on key areas to differentiate themselves in the long term. Also JKHL Bank wanted to focus on customer data, insight, and analytics, in service of improved customer experience and an increased customer base in the long term. To master these challenges JKHL deployed IBM. IBM provides them with Service-Oriented Architecture (SOA). SOA construct solutions that improve top line growth, reduce costs, reduce operational risks, and improve customer experience.

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