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City Council had invested in a highly specialized document imaging system for the benefits office. Any correspondence or documentation relating to benefits claims could be scanned into the new Sun Solaris-based 'Jukebox' optical system and stored electronically in an Oracle database. Letters could be output automatically in Word format. The system was also linked to the Council's ICL VME mainframe which calculated the benefits due. Consultants from Capacity Planning specialists, Metron, were commissioned to carry out a study to identify the cause(s) of the problem. Using Metron's Athene performance management tool, data was collected relating to the network, CPU, disk utilization and contention for memory resources.
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