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Sui Southern Gas Company (SSGC) wanted to establish the company's position as a public utility with a customer centric approach to business and integrate multiple disparate billing and customer data systems. The challenge was to improve business processes and deploy industry best practices. SSGC implemented Oracle Utilities Customer Care and Billing to replace a disjointed legacy system that was premise based or meter based and did not support a customer centric business and integrated sales, call center, service, and operations to improve customer service and billing and provide a 360 degree view of customers, enabling faster, more personalized service.
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