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A company in India that dealt with auto instruments wanted to realize their expansion motives and sought to enlist the services of Mahindra Satyam. They had only started their operations in the sub continent so it was necessary to carve a niche for them in the market. Some multinational companies came forward to partner with them and the company wanted to retain the partnership by coming out with good quality parts. They realized that to stay ahead in the game, they have to improve their business procedure and adapt industry best practices. This case study tells one how they successfully engaged the services of Mahindra Satyam and sought to re-engineer their supply chain effectively. After studying the problem, Mahindra suggested a change in the company's operational structure and this was readily done. They went through the company's strategies and objectives with a pinch of salt and detected several problems with it. Mahindra identified the improvement areas and the Key Performance Indicators (KPI). They also suggested the assigning of relationship managers who will win back the confidence of clients in the case of critical customers and manage their accounts satisfactorily. Under the guidance of Mahindra, this company began to cut down on their operational costs, reduced vendor base and helped them to adhere to strict schedules to win back the confidence of their clients.
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