Date Added: Dec 2009
To ensure the region's 300-plus healthcare facilities receive high-quality and cost-effective IT services, VGR has consolidated its IT operations. With 45,000 workstations, 1,800 servers and around 1,000 systems/applications now supported centrally, VGR IT needed to increase automation and integration to remove cost and complexity. Working with CA and business consultants Netgain, VGR has developed an IT strategy based on CA's EITM (Enterprise IT Management) approach. Using CA Service Desk Manager and CA IT Asset Management solutions, VGR IT has streamlined incident, problem, change and request management. For example, the majority of product-related requests received by VGR IT each month can be processed without any manual intervention.