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The Swedish Red Cross (SRC) provides humanitarian services through a network of staff and volunteers who rely on up-to-date messaging technology to coordinate projects and mobilize crisis response. However, its Lotus Notes e-mail service was only available to staff, and it did not provide the level of reliability or mobility that SRC needed to maximize organizational productivity. SRC chose Microsoft Online Services, gaining hosted communication and collaboration services that bring volunteers into the organization through Active Directory Domain Services. Now staff and volunteers can use the same tools to build more cohesive field operations with e-mail and instant messaging services that offer mobile access to information.
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