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To reduce the number of local servers in its numerous branches, Swiss Post decided to undertake a comprehensive consolidation project. This initially resulted in significant performance problems with employees waiting longer to access an application over the WAN. This impacted employee productivity, and consequently the standard of customer service. To solve the problem, Swiss Post opted for the comprehensive WAN optimization solution from Riverbed, and implemented over 200 Steelhead appliances in its post offices and data center. The results impressed the company's management, IT department and frontline staff. Application performance is now up to four times faster, allowing employees to work much more efficiently and deal with customer requests significantly faster.
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