Swisscom Replaces Paper Process With Dashboard to Monitor SLAs for 200 Systems

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Executive Summary

Switzerland's leading telecommunications provider Swisscom wanted a cost-effective dashboard tool to help its employees to monitor compliance issues with Service Level Agreements (SLAs) without reviewing paper-based reports. Swisscom rejected business analytics solutions from other major vendors because they were over specified, required third-party support, and were expensive to license. Working with Microsoft Gold Certified Partner Kull, Swisscom deployed Microsoft Office PerformancePoint Server 2007 for the dashboard, providing analysis reports of SLA fulfilment from more than 200 IT systems. Managers now see reports on performance against SLAs in near real time, instead of spending days scrutinising paper-based reports. As a result, supervisors make more effective and timely decisions using up-to-date information.

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