IT Policies Investigate

Systalians Improves Service Quality and Enables Growth at Optimised Cost for Reunica

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Executive Summary

Systalians needed to increase efficiency to support the growth of the Reunica group - the company's user base has practically tripled in the space of six years. Maintaining service levels through such growth while avoiding unnecessary increases in hardware, software and staffing costs is key. Systalians also wanted an IT management approach that would align with its adoption of ITIL best practice. Systalians has implemented an integrated approach to IT management, founded on CA Service Desk Manager, CA IT Client Manager, CA NSM and CA CMDB.

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