Networking Investigate

Systems Integrator Becomes "Virtual IT Department" for Customers With Remote Desktop Support Appliance

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Executive Summary

Beringer serves over 1000 companies nationwide consisting of over 300 devices and servers and thousands of end users. Beringer had a team of 12+ support representatives providing support to all of their customers. Given their growth and responses from customers, Beringer knew they needed a remote support solution that would provide consistent accessibility, strong security, and the ability to customize and collect feedback from end users. In 2007, a project was initiated to find the best remote support tool on the market. After evaluating several solutions, Beringer finally settled on Bomgar in December of 2007 and had it up and running immediately.

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