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Although T-Com Croatia - the nation's largest carrier - is better positioned than anyone to capitalize on the skyrocketing growth of DSL demand in that country, deeply rooted process inefficiency was thwarting its ability to seize the opportunity. T-Com Croatia worked with IBM to redesign its core business processes from the bottom up and created a roadmap to process optimization based on the eTOM standard and drawn from IBM's best practices in the area of telecommunications processes.
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