T-Systems: Hosting Provider Aims to Fix 60 Percent of IT Incidents With Automation Solution
T-Systems was eager to adopt cloud computing so that it could aggressively drive down IT costs and improve service availability. To create a cloud computing environment as quickly as possible, T-Systems turned to Microsoft. It used the Windows Server 2008 R2 operating system with Hyper-V technology and Microsoft System Center 2012 data center solutions to set up a global private cloud infrastructure that could scale to accommodate 1.5 million users. By using Microsoft software, T-Systems was able to quickly meet customer demand for cloud solutions, improve service quality, and reduce costs. By using System Center, the company expects to automate the resolution of up to 60 percent of IT incidents within three years, leading to an annual savings of US$500,000.