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Taiwanese Telecom Provider Enhances Business Processes With Communications Solution

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Executive Summary

Headquartered in Taipei, Taiwan, Chunghwa Telecom (CHT) provides fixed network, mobile, Internet services, and enterprise telecom services. As one of the largest integrated telecommunications operators in Taiwan, CHT relies on timely communication between its employees and partners to keep operations running smoothly for its subscribers. CHT relied on a Microsoft communications solution, along with voice over IP and web conferencing services from other vendors. CHT felt its employees could be more productive with a single solution that offered an integrated, complete experience, so it decided to upgrade its current solution by deploying Microsoft Lync Server 2010. With this deployment, CHT can offer employees a single communications and collaboration client that will help employees be more productive and help the company reduce travel costs.

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