TCO Benchmarking Study

Learn more Date Added: Feb 2012
Format: PDF

Unified Communications (UC) represents the evolution of telephony, during which companies have augmented the traditional desk phone with other communications technologies. Buyers may have previously bought a landline solution based solely on capital expenditure, but this approach is now outdated.

This white paper examines the total cost of ownership (TCO) measured in:

  • Capital costs
  • Implementation and training
  • Ongoing support
  • System administration
  • Networking/long distance usage.

Rather than simply considering the initial price tag, enterprises interested in a unified communications system need to evaluate the complete total cost of ownership over the solution's intended lifespan.