Date Added: Aug 2011
With the battle for market share intensifying between Incumbent Local Exchange Carriers (ILECS), and Competitive Local Exchange Carriers (CLECs) in the US, Telecommunications service providers need to work hard to retain their customers. Technology can be a great asset in building a sound customer relationship strategy and program as XO Communications, a leading CLEC, realized. The company decided to upgrade its Siebel CRM platform to offer superior customer service. Read on to find out how TCS assisted XO Communications in successfully upgrading their Siebel 7.5 to 7.8 to improve their customer relationship management.