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MIT's IS&T department supports more than 20,000 students, faculty, and staff throughout the entire campus. The team needed a remote support solution that would enable them to support any kind of computer on virtually any kind of operating system, in any location throughout campus. MIT evaluated solutions from a number of vendors, including Bomgar, pcAnywhere and Citrix Online's GoToAssist. The organization selected Bomgar's appliance-based remote support software for several reasons, including platform accessibility, on-premise deployment model, and overall ease-of-use of the solution for both the support rep and the user.
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