Collaboration Investigate

Technology Consultant to Reduce Customer Response Times by Half With Software Upgrade

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Executive Summary

Attracting new customers always requires making a good impression. But in a highly competitive climate, it's more vital than ever for professional services firms to quickly deliver the information required to win new business. Inetium, an award-winning Microsoft Gold Certified Partner, is constantly working to expand its customer base. After deploying a test version of Microsoft Office 2010, the technology consulting firm has started to partially automate the development of new business proposals, reducing by half the time it takes to deliver these documents to customers. Using Microsoft InfoPath 2010, the firm also built a solution that searches for relevant information stored in disparate systems to help salespeople quickly showcase examples of past projects.

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