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Customer satisfaction is a top priority for Lebanese IT distribution and services company TechnoMania. To facilitate its ambitious growth plans, TechnoMania needs to ensure the quality and speed of the IT support services provided to its 5,250 customers, which include high-profile organisations such as the Lebanese Ministry of Education. To ensure a consistent and efficient customer support operation, TechnoMania implemented an Incident & Problem Management solution from CA. Through the solution's streamlined workflow processes, automated email alerts, ITIL compatible processes and inbuilt knowledge base, CA Service Desk simplifies SLA management and helps TechnoMania's Service Centre resolve incidents up to 40 percent faster.
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