IT Policies

TechTeam Global Uses Enterprise IT Management to Improve and Expand IT Services to Customers

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Executive Summary

TechTeam Global is a leading global IT outsourcing firm providing customer with multilingual service desk, desktop management, and specialized IT solution support. During the next three years, TechTeam has set a goal of growing its global business by deepening existing customer relationships and expanding into remote infrastructure, identity and access management. This means increasing service capabilities while cost-effectively meeting current customer needs. Using a number of integrated CA IT management solutions, TechTeam is able to deliver more services and achieve customer expectations for continuous service improvement. The company standardized its processes and became more cost effective through the execution of an Enterprise IT Management approach and by leveraging automated functionality within the CA software.

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