Data Management

Telco Reduces IT Incidents by Nearly 95 Percent, Optimizes IT With Premier Support

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Executive Summary

After its inception in 2004, Nedjma, the Algerian arm of Wataniya Telecom needed a way to support the growing complexity of its IT environment as the company moved forward strategically to gain market share in the North African telco space. To do so, the company decided to turn to the benefits of Microsoft Services Premier Support and take advantage of the offering for its proactive support services and technical account manager resource as a means to improve the performance of its IT systems and reduce the burden on its IT team.

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