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Telecom Argentina was using multiple line-of-business systems to manage 10 million customer accounts, 4,000 retail outlets and 15,000 staff. Creating an overall, integrated view of operations was extremely difficult, and the operational cost of supporting legacy JDEdwards applications and older IT infrastructure was continually rising. Working with IBM Global Business Services, Telecom Argentina embarked on a multi-phase project to implement SAP ERP and Human Capital Management applications, as well as SAP NetWeaver Business Warehouse and SAP NetWeaver Portal.
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