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Telecom Company Deploys Effective Services Using CRM to Ensure High Level of Customer Approval

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Executive Summary

Headquartered in Gurgaon, S Tel Private Limited is one the recent entrants in telecommunication in India. S Tel, wanted to build a technology platform that would sustain rapid growth. Without a legacy, it was free to choose the latest in technology which had the lowest investment and cost of ownership, structure information management to be strategic. S Tel with the help of Tech Mahindra opted for Microsoft Dynamics CRM 4.0 to manage service requirements, track customer queries and requests.

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