Unified Comms

Telef?nica de Argentina: Application Outsourcing

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Executive Summary

Telef?nica is one of the country's leading private telecommunications operators and a leader in public telephony throughout Latin America, offering basic telephony as well as sophisticated voice, data and image transmission services. Accenture worked with Telef?nica de Argentina and its previous outsourcing providers to transition application maintenance functions for the eight application packages covering a variety of areas, including customer care, billing, collections, marketing, finance and human resources. Each of the application packages contained an average of 76 applications with more than 200 modules.

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