Mobility

Telekom Austria Safeguards Service Levels for 17 Million Subscribers With CA eHealth Performance Manager

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Executive Summary

Customer service levels and future business growth are dependent on the company's IT infrastructure, and especially its network. Following a network consolidation program, Telekom Austria needed to ensure that it could maintain performance and availability levels. Telekom Austria deployed CA eHealth Performance Manager to centrally monitor both its own and customer networks, including 250,000 network elements. The solution provides the company with a real-time view of network performance, which helps to simplify fault management, troubleshooting and reporting.

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