Telcos Investigate

Telstra: Learning Business Process Outsourcing - Interactive Credential

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Executive Summary

Telstra is Australia's leading telecommunications and information services company, offering a full range of telecommunications services including access services for most businesses and homes in Australia, mobile telecommunications services, broadband access and content, data and Internet services, and pay television. Under a five-year outsourcing agreement, Accenture is delivering a broad range of innovative learning services to Telstra through the Telstra Learning Academy. The academy is helping to equip Telstra's workforce to play its central role in the company's far-reaching transformation into a customer-centric company - and a high-performance business.

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