Enterprise 2.0

TelstraClear Strengthens Quality of Triple-Play, Next-Generation Offerings With Real-Time Service Management

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Executive Summary

TelstraClear Limited wanted to gain end-to-end visibility of infrastructure to strengthen service quality and facilitate new product rollouts. TelstraClear Limited deployed a service management solution that helps staff measure key performance indicators and easily evaluate the potential impact of infrastructure problems. As a result it reduced operational expenses; enabled rollout of new services months earlier than previously possible; cut mean time to repair; improved overall performance against key performance indicators and SLAs.

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