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The client wished to move its Client Relationship Management (CRM) system from the obsolete clientserver architectures of yesterday to an internet-based system in order to maintain support for this platform and to increase efficiencies. The primary business goals for the move were to reduce service-related costs and migrate to a modern system. They selected Telvista to increase call center efficiencies and decrease costs. The client wanted to deploy web-based systems as a corporate standard. Telvista managed the migration, customization, and administration of the CRM contact center applications for the client. By implementing Telvista solutions client improved efficiency and reduce costs for their companies.
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