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The client is a worldwide leader in CRM, Customer Process and Customer Performance solutions for the enterprise, from medium-sized businesses to the world's most recognized brands. The client started to look for ways to be more cost efficient in order to continue to produce high quality software for their CRM customers. Having a Company culture that was an important element of their success, it was critical to find a partner that can be easily integrated into their culture and obtain the benefits of global sourcing at the same time. The Testing Centre solution included a 3 months on-site period for people on key roles to understand and live the client's culture and processes, so they could bring back that knowledge to the Near Shore team.
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