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Texas Health and Human Services Commission Supports Multichannel Business Model With SOA Solution

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Executive Summary

HHSC wanted to improve the service provided to clients by increasing the number of ways in which clients could contact the agency, support more programs, increase operational efficiencies and enhance accountability - all while reducing costs. A new business model offering clients better and more varied service over the phone, at hospitals, in community centers, at HHSC's offices and via the Internet was supported by a service oriented architecture leveraging existing applications.

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