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The Altman Group needed to expand and upgrade its contact center technology to equip its rapidly growing team of proxy solicitation agents, supervisors, and account executives to meet the current and future needs of their expanding client base. They wanted a solution that would provide them with optimum reliability, enhanced productivity, and the flexibility to manage their outbound calling campaigns more strategically. Working with Avaya and their business partner, Altura Communication Solutions, Altman Group created a new contact center based on the advanced capabilities of Avaya Communication Manager, Avaya Proactive Contact, and a NICE Recording and Quality Monitoring solution.
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