Mobility

The Biggest Private Insurance Company in Serbia Ramps Up Performance With Contact Center

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Executive Summary

Delta Generali Osiguranje was looking for a telecommunications solution which ensured cost-efficient and user-friendly customer service. Delta also wanted to learn more about client needs so they can be individually addressed. This is where Algotech entered the picture, providing the technological means for Delta to implement a more customer focused service. Delta deployed Avaya contact center.

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