The City of the Hague Maintains Order in Public Spaces Using Mobile Handhelds

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Executive Summary

In 2009, The Netherlands implemented the Fixed Penalty Notices Act, which specifies a new procedure for local government intended to make enforcement related to environmental offenses such as littering and minor disorders much more efficient. The special investigating officers have the power to investigate and issue tickets on the spot for offenses in public spaces related to, among other things, littering, dogs, advertising, hotel, restaurant and cafe licenses, traffic, and parking. Hague's Division deployed the new system which supports the entire process from the digital issuing of the ticket via a handheld computer to monitoring, processing, and settlement at the CJIB.

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