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A branch of the U.S. Armed Forces needed to maximize system uptime. This branch sought to centralize, standardize and streamline its approach to technical support on 17 bases, consolidating it through one vendor. The branch called on Dell as a single point of contact to develop consistent and repeatable support processes on 17 bases for their entire IT infrastructure and best practices, conforming to IT Infrastructure Library (ITIL) standards, and then expand that approach internationally.
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