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The Veterans Affairs (VA) Medical Center in St. Louis, Missouri, is one of the busiest facilities. To help ensure that each veteran receives high-quality care, the St. Louis VA Medical Center makes extensive use of technology on the hospital floors. The costs of dealing with an industry-wide epidemic of defective motherboard capacitors threatened to drain scarce dollars away from patient care at a busy VA hospital. The Dell Customer Quality Management (CQM) team offered to replace the motherboards in the affected Dell computers at the hospital under a warranty extension program that Dell made available to its customers.
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