Data Management

The Housing Finance and Development Center of Finland Introduces Web-Based Customer Services

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Executive Summary

The Housing Finance and Development Center of Finland (ARA) wanted to provide Web-based customer services via the Finnish public sector's Suomi.fiportal, which provides information and public services necessary for Finnish residents and transition the repair grant application form, which was printed by the customer and then manually stored by ARA staff, into an active e-form. The challenge was to ensure seamless integration with existing systems and applications, with minimal disruption to business processes and save time by automating information capture and eliminating paper forms. ARA implemented systems integration with the ready-made Oracle Integration and Enterprise Service Bus, which ARA uses to transfer data between the various processes and systems.

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