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The Renaissance Montgomery was conceived as a world-class luxury hotel, spa, entertainment, and convention center complex. Developers and staff were challenged to create a luxurious facility that would deliver the "Wow" factor at every turn, along with exemplary customer service. A cross-functional committee carefully considered every aspect of telecommunications to ensure that it reflected the level of sophistication, elegance, and customer satisfaction that was to be the hallmark of everything in the new hotel. Planners chose a unique and integrated combination of Teledex iPhones for the guest room desktop and Avaya 3631 IP wireless remote handsets to provide seamless mobility for guests. This enabled the outstanding feature of being able to use one phone number to reach a guest both in-room and on a roaming basis.
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