Mobility Investigate

The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential

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Executive Summary

Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a year, and without compromising agent performance and affecting customer service, IPCCO recognises the need to boost its core network in order to meet its expansion target. IPCCO spent several months conducting a thorough review of the technologies available. It turns to Datacraft to tap the latter's wealth of expertise to deploy a new infrastructure network. The main objective is to quadruple IPCCO's agent capacity within the next 12 months.

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