Outsourcing

Thomas Cook Case Study

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Executive Summary

Thomas Cook Group is a leader in the travel business with 19 million customers, around 33,000 employees and sales of eight billion pounds. Accenture provides outsourcing services to the Thomas Cook Group. Thomas cook was in real trouble and at its most basic level needed a financial turnaround very, very quickly. Accenture helped Thomas cook increase business profitability and turn it around within a sixteen month period.

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