Thomas Cook UK And Ireland: Enabling High Performance With A Long-Term Strategic Partnership

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Executive Summary

In its efforts to become a high-performance business, Thomas Cook UK and Ireland partnered with Accenture in a collaborative outsourcing relationship to share the risks and rewards of a redefined back-office operation. The main component of this agreement was a cost-effective shared services center co-located with Thomas Cook UK and Ireland's headquarters in Peterborough, United Kingdom. Accenture and Thomas Cook designed the shared services center to be a multi-process center - bringing IT, finance, payroll, and HR administration under one roof.

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