Collaboration

Tiburon Associates: Riverbed Cascade Functionality Positively Determined the Cause of Several month Long Intermittent Email Problem in Only 15 Minutes

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Executive Summary

Part way through an enterprise-wide email upgrade, a Tiburon Associates customer started experiencing random, intermittent email client disconnects. The problem grew serious enough that the migration was put on hold while the customer, along with the consultants managing the email upgrade, tried to find the cause. Tiburon chose Riverbed Technology to overcome this challenge. They came equipped with the full Cascade solution, which provided both broad and deep visibility into application performance on the network. The results of deploying Cascade Profiler were within 15 minutes that there were 120,000 resets at the email servers on daily, within a few hours Tiburon prepared a report showing the packet-level details - the exact IP address of the equipment causing the resets - using Cascade Shark continuous packet capture appliances.

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