IT Employment

Too Good to Be True?: No, Ventelo's Avaya Interaction Centre Pays for Itself in 8 Months

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Executive Summary

Norwegian telecommunications service provider Ventelo has been through a period of exponential growth over the past eight years. It was operating via a diversity of systems with little or no integration, no standard reporting tools and a complex paper trail. Ventelo needed one efficient system that could operate across its consumer, business and delivery units, managing all contacts and providing multimedia handling and a consistent reporting functionality. Ventelo has implemented a solution based on Avaya Communication Manager and Avaya Interaction Center to provide a single platform for all its telephony and contact center needs. All calls from multiple platforms are now routed via Ventelo's own network using Communication Manager, resulting in significant cost savings.

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