T?ppeland Improves Customer Service and Sales Performance With Polycom Wireless Telephony Solution

Date Added: Sep 2009
Format: PDF

T?ppeland, Denmark's leading domestic and commercial flooring retailers. T?ppeland have very large premises throughout the country, where the staff was often under pressure to answer a ringing phone, while they were either far away from the phone, or engaged with a customer. As 40-50 percent of the incoming calls are customers merely asking for opening hours, diverting sales staff from a sales opportunity to answer these queries was always unproductive and sometimes impossible. T?ppeland needs solution. To master this situation T?ppeland chose Polycom. T?ppeland deployed Polycom Wireless IP telephony solution based on the Polycom Kirk Wireless Server 300 and Kirk DECT 4020 handsets. With these solutions T?ppeland able to improved customer service.