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Transformed Technology Environment Improves Operations and Reduces Costs

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Executive Summary

With 5,000 offices delivering parcels to more than 120,000 destinations worldwide, DHL's operations are vast, complex and nonstop. Over time, as business expanded, planning and executing air and road transportation movements became increasingly complex. Basic functions of the operation, such as dispatch, load planning and movement control, were supported by aging and non-integrated applications running on disparate platforms. For the project's execution phase, EDS provided overall program management, worked with DHL to set up a highly available, scalable technical infrastructure, and joined with third-party vendors to implement the integrated logistics solution. EDS also implemented a data warehouse to provide management with powerful data analysis and data mining capabilities.

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