IT Policies Investigate

Transforming IT Service Management to Support Business Agility, Innovation, and Risk Taking

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Executive Summary

Bayview Financial Holdings, L.P. is one of those leaders. One of Bayview's basic tenets is to "Foresee change, and adapt quickly." Innovating, taking risks, and sharing ideas to improve the company are key elements of that tenet. Bayviews Manual approvals delayed fulfillment of service requests and implementation of IT changes and Process and documentation gaps prevented full compliance with SAS 70 requirements for change control. To master these issues Bayview chose BMC Software. BMC Service Desk Express Suite, BMC Service Desk Express Change Management and BMC Service Desk Express Client Services is deployed at Bayview.

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