Project Management

Triangle Helps Internet Gaming Company Deploy IBM BladeCenter for KANA Customer Service Management Solution

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Executive Summary

As part of its worldwide growth strategy, an Internet gaming company was expanding into new markets in Europe and the Middle East. The company's expansion into Middle Eastern markets meant that customer numbers were rising rapidly. The company's customer service department needed to be able to deal effectively with up to 10,000 calls and emails per day, in a variety of different languages, but the existing IT solution could not scale to meet the increasing demand. The company chose a suite of customer service software from KANA and selected Triangle, an IBM Premier Business Partner, to provide the infrastructure. Triangle implemented two IBM BladeCenters with nine two-way HS21 blades and two four-way LS41 blades. An IBM System Storage DS4700 handles the system's storage needs.

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