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Tube Lines maintains the trains, tracks and stations for three of the busiest lines on London Underground - Jubilee, Northern and Piccadilly, together carrying almost 2 million passengers daily. A massive investment program including new trains and refurbished stations is underway. Capgemini is Tube Lines' premier IT partner under a long-term outsourcing arrangement signed in 2005. Unlike traditional outsourcing arrangements, Capgemini collaborates intimately with Tube Lines using a "One Team" approach for optimal service delivery. The joint team adopted a "Reuse and rebuild" model instead of "Rip and replace." By doing so, it successfully transformed service levels and user satisfaction ratings based on legacy IT infrastructures while also completing the design phase of the technology transformation program.
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