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Turkey-based DenizBank realised the evolution of Web technologies presented both challenges and opportunities. The key challenge was to develop a robust infrastructure that could support all banking services reliably. The organisation required a fully integrated environment delivering customer relationship management, business process management, and a business intelligence layer to maximise efficiency and service quality. DenizBank worked with solution provider Intertech to build the inter-Next infrastructure, which uses Microsoft technologies such as Microsoft SQL Server 2005 data management software and Microsoft BizTalk Server 2006. Today, customer satisfaction rates are high and the system can process a year's worth of transactions in eight hours. After logging on once, personnel can access all applications on the network.
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