Date Added: Apr 2010
Turkish mobile telecommunications pioneer Turkcell provides a broad range of services to more than 36 million subscribers. As the company expanded its offerings and product lines, IT operations staff looked for ways to more efficiently and effectively support computer users and business goals companywide without adding more staff. Working with experts from Microsoft Services through its Premier Support contract, Turkcell invested in its people and IT infrastructure. By uncovering potential problems, resolving potential issues before they become problems, and applying knowledge gained from experts at Microsoft, Turkcell discovered efficiencies that save the company almost U.S.$6 million annually. In addition, Turkcell continues to improve the availability, health, and supportability of its systems and operations, maximizing its IT investment.