Government

UAE Performance Management Solution Drives Transformation in Public Services

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Executive Summary

The United Arab Emirates federal government wanted to deliver an improvement plan for public services aimed at reaching strategic targets by the end of 2010. The key to delivery of the transformation strategy is an automated performance management system, called ADAA (performance in Arabic), and based on Microsoft Office PerformancePoint Server 2007 business intelligence software. Every quarter, federal government entities submit their progress reports to the Prime Minister's Office, which then uses automated tools to measure their performance based on more than 3,000 key performance indicators. Four analysts can easily review the large amounts of data, whereas it would take tens of people to do the same job manually.

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