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Armstrong Watson's IT team, working from two locations in Carlisle, is responsible for providing software, application, and desktop support both to its employees and to the customers of a subsidiary computer company. To complicate matters further, some customers and employees are out of the country when support is needed, stretching Armstrong Watson's support responsibilities. With over 300 users internally, they couldn't afford to have a license for every user if they were only going to use it every once in a while. In September of 2004, after searching the web, reading product reviews, and trialing a WAN-based emote control solution, Armstrong Watson purchased the Bomgar Box by Bomgar (formerly NetworkStreaming).
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